Troubleshooting
Help with downloading, installing, signing in to, and using Cykani.
The installer does not download
The Windows download points to the latest published desktop release. If no release or installer is available, try the GitHub releases page later. If the issue continues, contact support.
Windows warns about the installer
Download Cykani only from the official website or its linked GitHub release. Check that the downloaded file is the Cykani installer before continuing. If you are unsure whether a file is authentic, do not open it and contact the team.
I cannot sign in
- Confirm that you are using the same account you registered with.
- Check that the email and password are correct.
- If you are new to Cykani, finish creating your account on the web before signing in to the desktop app.
- If the problem persists, use the contact form and include the error message. Do not send your password or payment details.
My workspace is missing
Make sure you are signed in to the account that owns or has access to the workspace. If the workspace still does not appear, contact support with the workspace name or slug.
My usage page shows limits, not current counts
The web portal currently shows limits included with your workspace plan. It does not yet synchronize live resource consumption from the desktop app. See Billing and usage.
A billing change has not appeared yet
Paid plan access is updated after the payment provider confirms the subscription. Reload the workspace billing page after checkout. If the plan still looks incorrect, contact support and include the workspace name and checkout time; do not send card details.
Contact support
Use the contact page and include the operating system, the Cykani version if available, what you were doing, and the exact error text. Remove passwords, tokens, proxy credentials, and other secrets before sharing logs.